Frequently Asked Questions
Everything you need to know about your Saison shopping experience.
What is your standard shipping policy?
We offer complimentary standard shipping on all orders over $150. For orders below this amount, a flat rate is applied at checkout. Delivery typically takes 3-5 business days depending on your location.
How do I initiate a return or exchange?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with all tags attached. Please visit our Returns Portal to generate a prepaid shipping label.
How can I ensure I select the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our concierge for personalized advice.
Where are your garments manufactured?
Saison is committed to ethical craftsmanship. Our collections are produced in small batches across certified ateliers in Italy and Portugal, ensuring fair labor practices and premium quality control.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and interest-free installment plans via Afterpay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.